Clement Amponsah
Running Kreativenexus & amPortal AI | Building Future of Web3, AI & Decentralized Communities | Startup Visionary | MS IT
- Role
- User Support Manager at Odysee
- Location
- Portland, ME, US
- LinkedIn followers
- 500 followers
About Clement Amponsah
Founder-level product and engineering leader building production-grade systems across…
Experience
User Support Manager
Jan 2020 — Present · US
Accelerated customer satisfaction by 20% by reviewing and addressing low ratings in helpscout to provide personalized support, leading to improved brand loyalty.• Successfully developed an independent video resource for new users on the platform, resulting in 18k+ followers and 50k+ views, demonstrating ability to identify areas for improvement and develop creative solutions.• Efficiently managed the hiring and training of 4 temporary workers to scale up the support team during a high influx of users, resulting in seamless operations within two weeks.• Introduced a feature for channel creation during sign-up, resulting in a 95% reduction in complaints about video interaction, leading to a significant improvement in user experience.• Occasionally contributed to new feature testing, documentation writing, submitting pull requests and recording processed content reports on our public GitHub repo.
Education
Punjab Technical University
BCA - Bachelor of Computer Application
2017 — 2020
Rīgas Tehniskā universitāte (Riga Technical University)
Master's degree
University of Pécs Faculty of Business and Economics
Master of Science - MS
Stratford University
Information Technology
2013
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