Cenk Toker
Senior Director of Customer Service and Customer Experience @D-Smart
Istanbul, TR
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Jan 2018 — Present
Senior Director of Customer Service and Customer Experience @D-Smart
Istanbul, TR
Responsible from the Customer Service and Customer Experience Departments of the company, that service in Pay TV and Internet Service Provider Markets.
EDUCATION
2007 — 2008
Yeditepe University
Master of Business Administration (M.B.A.), Finance, General
N/A
İstanbul Nişantaşı Üniversitesi
Master of Computer Applications - MCA, Artificial Intelligence
1992 — 1997
Istanbul Technical University
Bachelor's degree, Electrical and Electronics Engineering
2011 — 2021
Yeditepe University
Doctor of Philosophy (Ph.D.), Accounting and Finance
SKILLS
Technical ServicesBusiness DevelopmentCall CentersCustomer ExperienceCrmOutsourcing ManagementChurnTelecommunicationsDepartment BudgetingBusiness PlanningCustomer SatisfactionCustomer RetentionCustomer ServiceTeam ManagementManagementBusiness StrategySegmentationCall Center AdministrationProject ManagementLoyalty ProgramsProduct ManagementLeadership
ABOUT CENK TOKER
Senior Director of Customer Service and Customer Experience at D-Smart
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