Gerdanoğlu
Manager, Field Service and Product Support Engineering | Multicultural Team Leadership, Team Building
- Role
- Manager, Field Service and Product Support Engineering at Akoya Biosciences, Inc
- Location
- Franklin, MA, US
- LinkedIn followers
- 500 followers
About Gerdanoğlu
As a Field Service & Product Support Engineering Manager at Akoya, I\'m passionate about delivering exceptional user experiences and driving growth. My deep understanding of customer support strategies and tools ensures that our processes are efficient and effective.I leverage my engineering skills to help my team tackle critical customer problems and excel in Voice of Customer (VOC) communications to meet customer needs. With a strong background in microscopy, I bring additional technical expertise to our team. I\'m dedicated to fostering a customer-centric culture and continuously improving our service standards to exceed expectations and ensure lasting satisfaction.
Experience
Manager, Field Service and Product Support Engineering
Aug 2024 — Present · Boston, MA, US
Lead a team of Field Service Engineers and Product Support Engineers across North America, ensuring exceptional customer satisfaction and achieving key performance indicators (KPIs)- Oversee staffing, training, and resource allocation to optimize service delivery and operational efficiency- Act as an escalation point for critical issues, driving timely resolution and fostering strong customer relationships- Partner with cross-functional teams to improve product serviceability, expand service contract coverage, and align with business objectives- Analyze service performance metrics to identify improvement opportunities and support organizational growth.
Education
State University of Nizhni Novgorod named after N.I. Lobachevsky (UNN)
İntens Russian Course
2015 — 2016
Menemen Anatolian High School
Maths&Science
2007 — 2011
Gediz University
B.S, Electrical and Electronics Engineering
2011 — 2015
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.