Colleen McGrail
Senior UX Program Manager | Design Operations & Culture Lead | Specialized in High-Ambiguity Scaling & Operational Excellence.
- Role
- Design Operations Lead, People Operations & Team Engagement at Cisco
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Colleen McGrail
I am an operational leader and cultural architect who thrives at the intersection of design, technology, and human experience. Throughout my career at Amazon, eBay, and Cisco, I have specialized in building the \"operational heartbeat\" for world-class design organizations, transforming complex, ambiguous environments into streamlined systems that empower creative teams to deliver at scale.My professional superpowers are relentless curiosity and a proven ability to earn trust across cross-functional hierarchies. I don\'t just manage projects; I develop the operating models and rituals that bridge the gap between high-level strategy and daily execution. I am a firm believer in the power of influencing without authority, building deep partnerships across the Design-Product-Engineering triad to ensure that user-centered research and design principles are the core of every product roadmap.Core Impact Areas- Operational Excellence: creating repeatable processes and frameworks that enable teams to deliver bold, high-quality work at a pace that matches business ambition- Earning Trust & Influencing: Building strategic relationships that allow for seamless cross-functional alignment and the removal of operational overhead- Resource & Capacity Planning: Managing complex headcount and large-scale budgets to ensure team health, reduce burnout, and optimize for delivery- Leading Through Ambiguity: Supporting teams through periods of change by establishing clear communication channels and predictable rhythms of business- Curiosity-Driven Growth: Constantly seeking emerging workflows and tools to proactively resolve bottlenecks before they impact the team.I am optimistic about the future of human-AI collaboration and building the operational backbone for first-of-their-kind product experiences.Specialties: Design Operations, Senior UX Program Management, Resource Planning, Team Culture, Stakeholder Management, Design, and Scaling High-Growth Teams.
Experience
Design Operations Lead, People Operations & Team Engagement
Apr 2024 — Present · WA, US
Education
University of Vermont
Bachelor's degree, Design and Applied Arts
Skills
- Web Design
- Digital Strategy
- Graphics
- Recruiting
- Direct Marketing
- Typography
- Integrated Marketing
- Interaction Design
- Interactive Marketing
- Graphic Design
- Branding & Identity
- Direct Mail
- Brand Development
- Art
- Online Advertising
- Creative Strategy
- Social Media Marketing
- User Experience
- Digital Marketing
- Advertising
- Art Direction
- Talent Acquisition
- Multi-Channel Marketing
- Marketing
- Interactive Advertising
- Concept Development
- Creative Direction
- Information Architecture
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.