Kocak
- Role
- Manager Business Operations Product at Mastercard
- Location
- Raleigh-Durham-Chapel Hill, NC, US
- LinkedIn followers
- 500 followers
About Kocak
With over 9 years of experience in IT operations and project management, I am a Lead…
Experience
Manager Business Operations Product
Jul 2019 — Present
Spearhead all implementation phases of multiple large-scale enterprise projects and product launches which greatly impact global operations and customers. • Collaborate extensively with IT and Product Management departments to ensure successful project execution and delivery. • Create detailed process models, define requirements, compose functional specifications, and integrate technology solutions while serving as an internal consultant. • Direct and oversee the full project lifecycle from coordination and initial implementation through finalization and on-going production support. • Study and evaluate critical business processes and user needs in order to formulate the most appropriate solutions that inform overarching business strategies. • Establish and ensure adherence to standards and best practices for testing systems and new product launches in accordance with development, implementation, and management ITIL criteria. • Delineate and operationalize key business requirements which facilitate product launches. • Carry out the alignment of objectives with Product Management in connecting operational dependencies with go-to-market product strategies.
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