Celines Rivera

About Celines Rivera

Hello, I\'m Celines Rivera—an empathetic, dedicated and results-driven professional with a wealth of experience in customer service, team leadership, and technical consultation.Throughout my career, I\'ve consistently excelled in preparing and maintaining customer-facing documentation, optimizing processes, and establishing and tracking KPIs to gauge support effectiveness and efficiency. My passion lies in enhancing team performance and client satisfaction by developing and implementing strategic programs, all while fostering an environment that encourages shared visions and goals.I bring a strong background in providing technical consultation for all things data, driving customer support operations, and crafting internal processes and tools to boost operational efficiency.What sets me apart is my unwavering commitment to building enduring professional relationships with both clients and colleagues, resulting in collaborative and productive partnerships.My journey has taken me to organizations such as UKG (formerly Ultimate Software) and Aon Hewitt/Omnipoint. My true pride lies in exceeding established standards, consistently delivering service that goes above and beyond organizational expectations, and creating win-win scenarios for all involved.Let\'s connect and explore opportunities to collaborate, innovate, and achieve new heights together!

Experience

1. Ai Deployment Strategist

   Workday

   Jan 2026 — Present

Education

• Georgia Institute of Technology

  Computer Science, Computer Science, Artificial Intelligence, Internetworks

  2003 — 2009

• Southern Polytechnic State University

  Computer Science

  2003 — 2005

Skills

• Sql
• Java
• Data Conversion
• Programming Languages
• Php
• Programming
• T-Sql
• Eclipse
• Microsoft Sql Server
• Workday
• Process Improvement
• Requirements Analysis
• Leadership
• Microsoft Office
• Payroll
• Databases
• Consulting
• Project Management
• Business Process Improvement
• Software Development Life Cycle (Sdlc)