Celine Johnson
Client Relationship & Account Management Specialist
- Role
- Customer Success Manager, Enterprise at Darktrace
- Location
- Los Angeles, CA, US
- LinkedIn followers
- 500 followers
About Celine Johnson
I’ve spent the last 8 years learning that Customer Success isn\'t just about retention—it’s about people. I thrive in the fast-paced world of tech, but I keep my focus on the human on the other side of the screen. My goal is always to turn a \"business transaction\" into a genuine partnership by listening first and solving second. I love a good challenge—and even better, the collaboration it takes to solve it.
Experience
Customer Success Manager, Enterprise
Nov 2022 — Present · Los Angeles, CA, US
Manage a portfolio of over $2.5M ARR across 30+ clients, owning full client lifecycle through onboarding, adoption and renewal- Achieved 106% to plan of renewal quota and 114% to plan of upsell quota in FY25- Drive product expansion by enrolling clients in 1-2 trials monthly, managing up to 24 trials per year at a 75% conversion rate- Lead bi-annual executive business reviews while maintaining monthly meeting compliance across +80% of portfolio
Education
UCLA Extension
Certificate, Interior Design
University of Oregon
Bachelor of Arts (BA), Major: Advertising Minor: Business Administration, Spanish Language
Skills
- Design
- Social Media Marketing
- Powerpoint
- Microsoft Excel
- Microsoft Powerpoint
- Multilingual
- Mandarin
- Adobe Photoshop
- Food & Beverage
- Adobe Creative Suite
- Customer Service
- Account Planning
- Hospitality
- Adobe Muse
- Event Planning
- Microsoft Outlook
- Leadership
- Microsoft Office
- Sales
- Salesforce
- Hubspot
- Spanish
- Account Management
- Research
- Organization Skills
- Coordinating
- Microsoft Word
- Health
- Keynote
- Photoshop
- Indesign
- Final Cut Pro
- Adobe Indesign
- Illustrator
- Mindbody
- Fitness
- Strategic Planning
- Adobe Illustrator
- Google Drive
- Public Speaking
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