Celine Ciotta
Spa Concierge & Spa Receptionist @Fairmont Grand Del Mar
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WORK HISTORY
Spa Concierge & Spa Receptionist @Fairmont Grand Del Mar
San Diego, CA, US
Supported 20+ spa guests daily, and delivered Forbes Five-Star service across arrival, reservations, and departures. Executed personalized spa arrivals, facility tours, and service flow coordination for a smooth guest journey. Maintained five-star spa ambiance standards through continuous upkeep of locker rooms, linens, amenities, and guest areas in coordination with operations teams.
EDUCATION
Washington State University
Bachelor's degree
ABOUT CELINE CIOTTA
I’m a Hospitality Business Management student at Washington State University with a focused commitment to building a long-term career in luxury hospitality. My work is grounded in a deep respect for service as adiscipline and creating exceptional guest experiences through intention, consistency, and emotionalintelligence. My expertise centers on luxury guest experience execution, five-star service standards, and front-of-house operations in high-expectation environments. I’m experienced in anticipatory service delivery, guest relations, spa and wellness operations, and service recovery, with a strong ability to maintain composure andprofessionalism in fast-paced settings. I’ve contributed to operations supporting high guest volumes while preserving brand standards, personalized service, and smooth coordination across teams. In addition to operational experience, I bring leadership capabilities developed through ambassador and residential leadership roles, where I’ve supported structured communication, program execution, and community engagement. I remain actively engaged in hospitality-focused leadership through my roles as General Manager of the School of Hospitality Business Management Ambassador Program and Secretary of the Sigma Iota Hospitality Club. Holding dual U.S. and Italian citizenship.
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