Celine de Menezes
Service Management Lead @Firstgroup Plc
Watford, GB
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Oct 2024 — Present
Service Management Lead @Firstgroup Plc
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SKILLS
Software DocumentationPeople ManagementTeam ManagementIT Service ManagementChange ManagementProject Portfolio ManagementIT OutsourcingService DeliveryIT ManagementProcess EngineeringIT GovernanceProcess ImprovementBusiness ProcessPrince2Resource ManagementSlaItil CertifiedService ImprovementTransition ManagementIncident ManagementManagementProcess DevelopmentDocumentationWine TastingLine ManagementIT StrategyService-Level Agreements (Sla)Customer RelationsProgram ManagementRelease ManagementOutsourcingIT OperationsSupplier ManagementPmoProblem ManagementRequirements AnalysisPerformance ManagementCrmItilGovernance
ABOUT CELINE DE MENEZES
Experienced Service Delivery Management professional. Passionate about customer experience and delivering great service
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