Celia Pentecost
Manager, Advisor Services @Travel Edge
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WORK HISTORY
Manager, Advisor Services @Travel Edge
Toronto, ON, CA
Inspire and lead a team of high-performing Independent Contractors across North America.Coach and develop advisors\' behaviours related to revenue growth, yield management, and customer experience.
EDUCATION
Seneca Polytechnic
Diploma, Tourism and Travel
Queen's University
Certificate, Employment Relations
Queen's University
Bachelor of Arts - BA, Psychology
ABOUT CELIA PENTECOST
I am a partnership & people focused Senior Travel Manager with over 20 years in sales and customer experience industry. My academic background in Psychology, Employment Relations and Travel & Tourism gives me a strong understanding of human behaviour, workplace communication, human resource processes and travel insight analysis. I am an expert in solution-focused problem solving, client and advisor advocacy, sales and fostering loyalty. I enjoy establishing and nurturing strategic collaborations with diverse industry suppliers. I am known for my adaptability, communication skills, and results oriented mindset with talent for navigating challenges with an empathetic approach.Travelled to 25 countries and counting!
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