Celeste Williams
Thought Leader | Customer Focused | Experienced Facilitator | Program Manager
- Role
- Consultant, E-business Premier Admin - Us at Dell Technologies
- Location
- Georgetown, TX, US
- LinkedIn followers
- 500 followers
About Celeste Williams
I am a results-driven IT professional with a proven track record in sales, project management, and partner relations. Leveraging my robust technical background, coupled with adept communication and negotiation skills, I excel in driving collaborative efforts and delivering innovative solutions that exceed client expectations. With a keen eye for opportunity and a strategic mindset, I consistently forge strong partnerships and execute projects with precision, achieving mutual success and fostering long-term relationships.
Experience
Consultant, E-business Premier Admin - Us
Jul 2024 — Present · Round Rock, TX, US
Customer Journey and Experience Enhancement (Unified/ Pan Dell Search):o Act as the primary SME for understanding customer journeys, personas, user problems, and defining product and content use cases across shop, learn and support. o Sounding board for validating assumptions and insights related to the Search experience in Premier.o Part of core team for Unified search: Actively participate in design discussions and collaborate with the core team to develop a Unified Search Experience.o Provide basic Premier analytics to support decision-making and prioritization.o Facilitate connections with other SMEs as needed for comprehensive insights.
Education
Grand Canyon University
MBA, Marketing
2009 — 2011
Western Illinois University
BS, Marketing
2002 — 2005
Skills
- Contract Negotiation
- Purchasing
- Government
- Documentation
- Salesforce.com
- Software Documentation
- Sales Management
- Sales
- Customer Service
- Solution Selling
- Account Management
- Strategic Planning
- Program Management
- Channel Partners
- Marketing
- Negotiation
- Direct Sales
- Sales Process
- New Business Development
- Cross-Functional Team Leadership
- Enterprise Software
- Sales Operations
- B2b
- Cold Calling
- Vendor Management
- Cloud Computing
- Selling
- Lead Generation
- Business Development
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