Celeste Ruberti
Customer Experience | Bridging the gap between technology and humanity
- Role
- Sr Customer Success Manager at Sparkplug
- Location
- Los Angeles, CA, US
- LinkedIn followers
- 500 followers
About Celeste Ruberti
I’m a high-performing Customer Success & Enablement Manager with 6 years helping SaaS…
Experience
Sr Customer Success Manager
Apr 2024 — Present · Los Angeles, CA, US
Launched the New Markets Customer Success team; created streamlined workflows and processes to onboard and support new accounts, drove expansion and renewal efforts. • Prevented churn by becoming a trusted partner to a mix of SMB, Mid-Market and Enterprise accounts (140) through regular strategy calls, including account expansion and renewals• Created and refined Sales-CSM handoff processes for accelerating time to value, contributing to a 50% increase in customer engagement and early success metrics• Collaborated with Product, Engineering, and Marketing to align customer success initiatives with broader business objectives, enhancing overall service delivery and customer experience• Provided white-glove support to customers during their ramp period, set onboarding milestones, and shortened time-to-value through structured check-ins• Created enablement materials including HubSpot and Intercom email flows, video tutorials, and cheat-sheet resources
Education
Udacity
Digital Marketing Nanodegree
San Jose State University
Bachelor's degree
Bath Spa University
Certificate
San Jose City College
Cosmetology
Skills
- Stylists
- Bridal Showers
- Updos
- Hair Straightening
- Salons
- Hair Styling
- Hair Care
- Hair Coloring
- Customer Service
- Lifestyle
- Hair Cutting
- Hair Color
- Film
- Photo Shoots
- Cosmetology
- Social Media
- Hairstylist
- Fashion Shows
- Bridal
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