Carlos Lemos
Global CX Manager || Aspiring DEI Leader || Org Transformation and Change Management - Master of Business Administration - MBA Emory University - Goizueta Business School
- Role
- Global Cx Manager - Process Lead Ii at AGCO Corporation
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About Carlos Lemos
Seasoned project manager with over 16-year experience leading teams, managing complex and fast-moving initiatives working with global partners to make on-the-ground transformations for large and medium organizations. Energetic change agent with sound experience in consumer and commercial banking operating in multi-cultural and cross-functional settings driving successful customer experience. Certified change management, PMP, and ScrumMaster and passionate for human-centered approaches and advocate for DEI and design thinking.
Experience
Global Cx Manager - Process Lead Ii
Oct 2023 — Present · Duluth, GA, US
Customer-Centric Strategy – Drive farmer-focused initiatives across the organization, aligning CX efforts with business goals to enhance customer engagement and loyalty.Global Journey Optimization – Build and implement strategic customer and dealer journeys, improving experiences through process management, optimization, and friction reduction.Data-Driven Insights – Leverage business analytics, research, and VOC insights to inform decision-making, and prioritize CX initiatives to drive measurable impact.Cross-Functional Leadership – Lead global, cross-functional projects and facilitate workshops to align teams, enhance collaboration, and execute strategic CX improvements.Process & Project Management – Oversee CX initiatives from concept to execution, ensuring efficiency, scalability, and continuous improvement in customer interactions.
Education
Georgia Institute of Technology
Master of Science (MS), International Relations and Affairs
2012 — 2014
Emory University - Goizueta Business School
Master of Business Administration - Evening MBA, Organizational Leadership and Global Management
Georgia State University
Political Science, Latin American Studies
2008 — 2010
Skills
- Banking
- Leadership
- Spanish
- Credit
- Loans
- Analysis
- Cash Management
- Customer Service
- Microsoft Excel
- Management
- Mortgage Banking
- Retail Banking
- Microsoft Office
- Process Improvement
- Team Leadership
- Small Business
- Strategic Planning
- Negotiation
- Coaching
- Team Building
- Operational Risk Management
- Partner Management
- Public Speaking
- Portuguese
- Revenue Growth Generation
- Kpi Implementation
- Strategic Hiring
- International Relations
- Research
- Policy Analysis
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