Celeste Espinoza
Human-centered Researcher and Ethical Civic Technologist Multidisciplinary Systems and Service Design
- Role
- Experience Strategist at User Experience Company
- Location
- Portland, OR, US
- LinkedIn followers
- 500 followers
About Celeste Espinoza
DYNAMIC FEDERAL STRATEGIST WITH EXTENSIVE EXPERIENCE IN BUILDING STRATEGIC PARTNERSHIPS AND PROVIDING EXECUTIVE DIRECTION THAT BRIDGES CUSTOMER EXPERIENCE AND ENGAGEMENT ACTIVITIES ACROSS GOVERNMENT AGENCIES. SEASONED BILINGUAL (SPANISH) UX RESEARCHER AND PRODUCT STRATEGIST, SKILLED AT SYNTHESIZING INSIGHTS INTO CUSTOMER EXPERIENCE AND PRODUCT DIRECTION, WITH PROVEN SUCCESS IN LEADING DIVERSE RESEARCH PROJECTS AND EXECUTING HUMAN-CENTERED STRATEGIC PLANS FOR STATE, FEDERAL, AND FORTUNE CLIENTS. Extensive experience in human-centered design, user experience (UX), and customer experience (CX). Proven track record in leading diverse teams to deliver innovative solutions that enhance digital experiences for government and enterprise clients. Skilled in fostering collaboration across agencies and stakeholders to drive equity-focused initiatives and achieve organizational objectives. • Zero-Principle Approach & “Blue Sky” Exploration • Coalition Building • Strategic leadership and project management • Effective Stakeholder Communication & Engagement • Customer experience (CX) research methodologies • Data analysis and synthesis • Equity-focused participation and implementation • Data Analysis and Synthesis • Team leadership and supervision • Journey Mapping and Persona Development • Qualitative and Quantitative Research Methods • Accessibility and Inclusive Design • Research Operations and Participant Recruitment • Training and Learning System Design & Facilitation • Design Thinking and Workshop Facilitation • Agile and Lean UX Methodologies
Experience
Experience Strategist
Jun 2016 — Present · Portland, OR, US
Provide research, guidance and insights to organizational, product, and digital design projects with a focus in participatory and collaborative research methods, agile development, and both moderated and unmoderated testing.
Education
DePaul University
Master of Science (MS), Human Computer Interaction
2013 — 2016
DePaul University
Bachelor of Arts, Computing-Interactive Media
2007 — 2011
DePaul University
Human Computer Interaction
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