Cameron J.
Software Support Analyst @ Decision Logic | Restaurant Management Software
- Role
- Software Support Analyst at Decision Logic
- Location
- Omaha, NE, US
- LinkedIn followers
- 500 followers
About Cameron J.
As a Product Operations Analyst in restaurant tech, I bridge the divide between how…
Experience
Software Support Analyst
Aug 2022 — Present · Omaha, NE, US
Act as the first line of defense, triaging and responding to service desk tickets in JIRA with a focus on prompt resolution.• Handle maintenance requests, technical support, and “how-to” issues to ensure clients receive timely and efficient assistance.• Analyze and validate client data to identify any trends, errors, and potential opportunities for improvement, enhancing the overall user experience.• Collaborate cross-functionally with internal teams to relay client feedback and influence product enhancements.• Create and maintain internal documentation to ensure processes are accurate, up to date, and user-friendly.• Manage and maintain large datasets across hundreds of restaurant clients via SQL, ensuring trust, accuracy, operational efficiency, and consistency across the platform.• Configure integrations to optimize the product’s functionality, driving value for clients and enhancing their overall experience.
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