Cedric Henderson
Senior Client Service Representative
- Role
- Senior Client Services Representative at Brown Brothers Harriman
- Location
- Saugus, MA, US
- LinkedIn followers
- 500 followers
About Cedric Henderson
As a dedicated client service professional, I specialize in cultivating strong relationships through proactive communication, personalized attention, and aligning services with client objectives. My experience allows me to provide valuable industry insights and strategic guidance to enhance client satisfaction and drive business growth. I analyze client inquiries, identify trends, and uncover opportunities for service improvement. Additionally, I have a track record of mentoring junior team members, fostering their professional development, and contributing to overall team success. My career is marked by a consistent ability to exceed performance goals, optimize client service processes, and build lasting client relationships.
Experience
Senior Client Services Representative
Jun 2022 — Present · Boston, MA, US
Cultivating strong client relationships through proactive communication, personalizing attention, andaligning services with client objectives• Leading client meetings, providing valuable industry insights and strategic guidance to enhance clientsatisfaction and drive business growth• Leveraging Microsoft Dynamics 365 to analyze client inquiries and identify trends and opportunities forservice improvement• Collaborating with internal teams to prioritize client needs, expedite issue resolution, and ensurecompliance with regulatory requirements to improve overall client experience• Providing training and guidance to junior team members, contributing to their professional developmentand team success• Developing and refining client service policies and procedures to optimize efficiency and effectiveness
Education
College of the Holy Cross
Studio Art, Fine/Studio Arts, General
2012 — 2016
Skills
- Balance
- Social Networking
- Powerpoint
- Microsoft Excel
- Reliability
- Drawing
- 2d Graphics
- Time Management
- Leadership
- Research
- Microsoft Technologies
- Higher Education
- Painting
- Social Media
- Communication
- Editing
- Analysis
- Microsoft Word
- English
- Event Planning
- Script Editing
- Spanish
- Diligent
- Public Speaking
- Customer Service
- Intelligence
- Work Ethic
- Efficiency
- Management
- Community Management
- Creativity
- Microsoft Office
- Writing
- Computers
- Emotional Intelligence
- Reasoning Skills
- Teamwork
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.