Cedrick Ward
Customer Service Specialist @Foodhero
Montreal, QC, CA
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Oct 2024 — Present
Customer Service Specialist @Foodhero
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Montreal, QC, CA
Provide exceptional customer support via email and phone to consumers (B2C) and merchants (B2B)- Responsible for resolving technical issues that are reported by customers and partners- Identify, document, and reproduce software bugs to assist product teams in issue resolution- Document testing, support processes, and app functionality.
EDUCATION
2011 — 2015
Concordia University
Bachelor’s Degree, English Language and Literature, General
2008 — 2011
Dawson College
Associate’s Degree, Arts and Culture
SKILLS
Microsoft ExcelPowerpointSocial MediaTeamworkCustomer ServiceAdministrationEvent PlanningMicrosoft OfficeAccount ManagementLeadershipMicrosoft Word
ABOUT CEDRICK WARD
Technical Customer Support Specialist
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