Cedrick Jones
Open to network
- Role
- Customer Service Representative at Aera
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Cedrick Jones
As a dedicated professional with over 5 years of combined experience in program management and data entry, I bring a unique blend of organizational skills, attention to detail, and a results-driven mindset. With over 2 years as a Program Manager, I have successfully led projects, streamlined processes, and fostered collaboration to achieve organizational goals. My 3+ years of experience in data entry have honed my precision and efficiency, ensuring accurate and timely data management.I am proficient in office suite tools and Salesforce, leveraging these platforms to enhance productivity and drive operational excellence. My commitment to continuous learning and adaptability ensures I can thrive in dynamic environments and contribute to team success.
Experience
Customer Service Representative
Jan 2023 — Present · US
Efficiently manage high volumes of inbound/outbound calls, emails, and chats, delivering timely and knowledgeable support across multiple channels. Proactively identify and resolve customer needs, ensuring a high level of satisfaction and long-term engagement. Serve as a subject matter expert on product offerings, pricing, and availability, effectively communicating value and driving interest in the company’s portfolio. Consistently meet and exceed service-related sales targets, identifying opportunities to generate leads and contribute to business growth. Operate independently while adhering to company communication protocols and best practices, ensuring quality and consistency. Continuously recommend and support process improvements, helping streamline operations and enhance team efficiency.
Education
Bellevue College
Introduction to Technical Support, Information Technology
2013 — 2014
Skills
- Computer Hardware
- Youth Engagement
- Windows 7
- Youth Development
- Social Networking
- Troubleshooting
- Social Media
- Outlook
- System Administration
- Public Speaking
- Microsoft Outlook
- Customer Service
- Instructor-Led Training
- Leadership
- Html
- Youth Programs
- Teamwork
- Constructive Feedback
- Microsoft Powerpoint
- Windows
- Microsoft Office
- Networking
- Youth Empowerment
- Powerpoint
- Microsoft Excel
- Microsoft Word
- Team Leadership
- Data Entry
- Team Building
- Research
- Time Management
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.