Cedrick Hall
Customer Success Manager at Parata Systems
- Role
- Customer Success Manager at Parata Systems
- Location
- Durham, NC, US
- LinkedIn followers
- 500 followers
About Cedrick Hall
Experienced operational manager with a demonstrated history of working in the…
Experience
Customer Success Manager
Apr 2021 — Present · Durham, NC, US
Identify and execute business strategies that contribute to the success of the key metrics of the position - retention, renewals, reference-ability, utilization/adoption, contractual compliance, and opportunities for expansion.Develop and maintain strong relationships within account base to ensure maximum satisfaction and retention levels.Identify and implement process improvements, documents, tools and reports to benefit team and account base.Keep current, all work activity and associated revenue via logged activities in Salesforce (SFDC).Participate on cross-functional teams to analyze accounts and look for trends or commonalities. Ensure the best interests of both clients and Parata are being fairly and objectively represented.Provide the customer a sense of urgency and ownership to issues while balancing internal support relationships.Establish, manage and re-set proper automation, company and process expectations throughout the customer lifecycle.
Education
Southern Durham High School
Master's Degree
2005 — 2005
Campbell University
Pharmaceutical Sciences
Morehouse College
Pre-Pharmacy Studies
2005 — 2007
Rhema Bible Training College
Master's Degree, Pastoral Studies/Counseling
Campbell University
Clinical Research
2007 — 2009
Morehouse College
Pre-Pharmacy Studies
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