Cedric Emmanuel
Management Information Systems, Cybersecurity Student at Florida Atlantic University
- Role
- Front Desk Representative at Holiday Inn
- Location
- Delray Beach, FL, US
- LinkedIn followers
- 500 followers
About Cedric Emmanuel
I\'m Cedric Emmanuel, a Junior studying Management Information Systems at Florida Atlantic…
Experience
Front Desk Representative
Aug 2025 — Present · Boca Raton, FL, US
Delivered strong customer service skills with a focus on client satisfaction.Demonstrated proficiency in Microsoft Office Suite (Word, Excel, Outlook) and Google Workspace.Excellent organizational skills with the ability to manage multiple tasks simultaneously.Applied bilingual abilities, enhancing communication with diverse clients.Respond to all guests’ requests, problems, complaints and/or accidents presented at the front desk or through reservations in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.Answer all guest inquiries (i.e. hotel services and amenities, the area, etc.).Ensured delivery of packages, mail and messages as needed to guests.Ensured correct and accurate cash handling while at the front desk.Performed clerical duties such as filing, data entry, and office management practices.Maintained strong phone etiquette and interpersonal skills to interact effectively with clients and staff.Time management skills to prioritize tasks efficiently in a busy environment.Handle check-ins and check-outs in a friendly, efficient and courteous manner.
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