Cedric Dsouza

About Cedric Dsouza

Experienced Operations Manager with a demonstrated history of working in the health, wellness and fitness industry. Skilled in Operations Management, Service-Level Agreements (SLA), Customer Relationship Management (CRM), Workforce Management, and Contact Centers. Strong operations professional.

Experience

1. Business Development Manager

   Netsynk Inc

   Sep 2021 — Present · Chicago, IL, US

   Netsynk Inc, is a leading Minority-owned (MBE- NMSDC certified) Staffing Services company, with headquarters in the Chicagoland and locations in Mumbai, India. Our services to our clients include augmentation, statement of work, professional services. We have successfully serviced our clients directly or through various MSP programs and Integration Partners. We have a very strong and robust model designed to effectively support all our clients. We work with our clients to be ranked as a reliable partner and also be amongst their Top Vendors in their respective programs. Our aim is to be among the top five suppliers with our key strategic clients.

Education

• St. Xavier High School (Vile Parle)

  S.S.C.

  1983 — 1993

• National College

  Bachelor of Commerce (B.Com.)

  1993 — 1998

Skills

• Talent Acquisition
• Performance Management
• Crm
• Employee Relations
• Soft Skills
• Operations Management
• Management
• Mis
• Employee Engagement
• Workforce Management
• Outsourcing
• Team Management
• Bpo
• Call Centers
• Business Development
• Service Delivery
• Business Analysis
• Project Management
• Process Management
• Customer Relationship Management (Crm)
• Business Process Improvement
• Recruiting
• Transition Management
• Sla
• Vendor Management
• Customer Experience
• Leadership
• Customer Satisfaction
• New Business Development