Cedric Vallieu

About Cedric Vallieu

I formerly worked with DevHub spearheading both customer support and sales reporting directly to the CEO and CTO respectively for those roles. While spearheading customer support my role was troubleshooting and resolving errors on deployments of enterprise software for over 240+ clients in every industry and vertical which involved maintaining sites, proxies, trace, and servers for our enterprise clients using our technologies. Managing SLAs and the support team operations. Creating both public facing and internal facing documentation as resources for our internal teams and customers. Handling data reports ranging from SQL to analytics. Working cross functionally with customer success and production developer team for scope, onboarding, implementation, launch, and post launch operations. While spearheading sales my role was to help execute digital marketing strategy from content writing to online media production and full cycle SaaS sales. With DevHub\'s fast-growing customer base I would previously spot trends in unique customer use cases related to digital marketing and quickly communicate these strategies to the larger DevHub audiences across LinkedIn, Instagram, Facebook, Blogs, Twitter and Live video broadcasts. I have an demonstrated a clear understanding of SEM/SEO/Email and Social Media marketing. I previously managed our marketing/sales stack and sales team while handling full cycle sales from prospecting to closing at DevHub. I previously created a SaaS repeatable sales model that I continually would improve daily, while implementing new marketing automation workflows to our processes.

Experience

1. Segment Success Analyst

   Signifyd

   Mar 2023 — Present

   Work independently with customers to onboard and educate them on Signifyd\'s platform post-implementation and build great customer relationships. Develop deep technical understanding of Signifyd\'s plugins and APIs to assist with implementation and provide best practices, troubleshooting to customers after go-live. Drive customer success initiatives and effectively manage a book of business owning targets on adoption, renewals, retention and advocacy. Escalate unresolved customer issues to the appropriate cross-functional teams (Support, Billing, Claims, Chargebacks, Implementations, Client Services, Engineering) Conduct data analysis using Salesforce/Looker/Excel and understand customer insights to proactively manage customer retention and expansion Create customer-facing as well as internal presentations independently

Education

• Franklin High School

  High School Diploma

  2009 — 2012

• Code Fellows

  Bachelor of Science - BS Equivalent, Computer Software Engineering