Cedric Cameron Williams
Sr Systems Specialist- Workforce Management @The Home Depot
Signup · Get unlimited contacts
WORK HISTORY
Sr Systems Specialist- Workforce Management @The Home Depot
Atlanta, GA, US
Responsible for leading IT Support Desk performance, making recommendations, optimizing usage of contact center routing, resources, and communicating performance. Manage the creation and maintenance of the IT Support Desk workforce schedule and forecast. Coordinate with business leadership to develop processes to meet the operational and strategic needs of the business, and solicit feedback that influence the operations of Workforce Management. Possess a proven track record of managing multiple projects, familiar with project budgeting and financial tracking, cost/benefit analyses, and creation of business justification.
EDUCATION
University of Houston
Bachelor of Business Administration (B.B.A.)
North Harris College
Accounting
ABOUT CEDRIC CAMERON WILLIAMS
I specialize in workforce management and contact center operations with a focus on intraday execution, scheduling strategy, and labor/capacity planning.My work centers on improving service level stability, staffing alignment, and operational efficiency by identifying execution gaps, forecast bias, schedule inefficiencies, and productivity leakage.I’ve supported organizations navigating high-volume environments, service volatility, and complex operating models by applying disciplined WFM methodologies, data-driven diagnostics, and practical execution frameworks.Areas of focus include:• Intraday performance management & recovery• Forecast accuracy & capacity modeling• Scheduling efficiency & shrinkage management• WFM governance & operating cadence• Contact center productivity & KPI alignmentI periodically collaborate with leadership teams on short, fixed-scope diagnostic reviews to help identify efficiency opportunities and execution risks.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.