Cedric Thomas
Operations Manager l Incidents management l Work System Analysis l Resource Allocation l Workflow Optimization l Strategy Planning l Data Reporting l Reporting oversight l Manpower Management l Operations Planning
- Role
- Senior Manager at MapmyGenome - Know Yourself
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Cedric Thomas
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Experience
Senior Manager
Apr 2021 — Present · Hyderabad, IN
Led a team of 15 individuals, ensuring each member understood their tasks and responsibilities clearly• Assigned tasks, set deadlines, provided guidance and support, and monitored progress closely to ensure timely and successful completion of projects or assignments• Communicated with stakeholders such as patients, clinicians, and the sales team, explaining the requirements and processes involved in laboratory tests• Detailed the importance and relevance of tests, sampling procedures, transportation logistics, anddocumentation requirements• Provided relevant information to customers and clients, addressing inquiries, providing updates on services or products, and offering guidance or assistance as needed• Collected feedback from customers and clients through various channels such as telephonic calls, emails, or surveys• Documenting this feedback and reporting it to the relevant stakeholders allowed for effective resolution and continuous improvement of services or products• By going above and beyond to meet expectations, I fostered loyalty, satisfaction, and repeat business, enhancing the organization\'s reputation and competitiveness in the market• Interpreted customer complaints and grievances, analyzing the nature and root causes of the issues raised• Established and maintained accurate and up-to-date documents in compliance with organizational policies and regulatory requirements• This included creating, organizing, storing, and retrieving documents related to various aspects ofoperations, facilitating transparency, accountability, and efficiency within the organization• Collaborated with teams from different departments or functions within the organization to address operational inefficiencies and achieve common goals.• Analyzed performance metrics related to sales operations to identify areas for improvement
Education
Tamilnadu Open University
Bachelor of Commerce
2013 — 2015
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