Cedar Skeen

Mountain Sales Supervisor @Aspen Skiing Company

Aspen, CO, US

Provides supervision and support to sales agents within the MSS team- Demonstrates exemplary customer service at all times and maintains team standard for guest service excellence- Collaborates with management in the hiring of seasonal staff, assists with annual performance reviews as well as payroll, hourly staff schedule and the purchasing of office supplies- Manages workflow of employees, creating team schedules- Provides ongoing training to staff with regards to Operating Standards; promotes product knowledge, upselling techniques, software and other training, etc- Analyzes team performance to identify trends and provides feedback for management and/or Training team- Attends to all guest issues, researching and resolving issues in a timely manner with professionalism, communicates feedback regarding issue and resolution to the appropriate parties- Develops relationships with key personnel to help facilitate effective cross-communication between relevant departments.

Walker College of Business at Appalachian State University

Bachelor of Science in Business Administration

Walker College of Business at Appalachian State University

Bachelor of Science in Business Administration