Cecily Ogden

About Cecily Ogden

I’m currently living in Pittsburgh, PA working as Customer Service Representative for CHC…

Experience

1. Customer Service Representative

   Chc Solutions, Inc

   Aug 2021 — Present

   Receives phone or electronic orders from the referral source or patient -collects all information necessary to process the orders •Enters the patients demographics and order into the billing system, ensuring that all information necessary for order shipment and billing are accurate •Verifies insurance eligibility using the Company computer system or other verification methods documenting insurance eligibility information in the patients account •Assures that necessary clinical documentation including physician medical records justifies the medical need for the product being provided •Communicates with patients and referrals throughout the order process to ensure that they understand processing timelines, order delays, and financial responsibility •Notes ALL correspondence with the patient/family, doctors office or insurance company in the patients account utilizing the appropriate standard note format •Complies with all applicable CHC Solutions policies, procedures and protocols •Complies with all current government regulations and professional standards respecting patient car •Maintains a positive, empathetic and professional attitude toward customers at all times •Acknowledges and resolves customer complaints in a timely and professional manner •Provides product education as requested by the patient •Participates in educational training on an ongoing basis to maintain knowledge and competency in the products dispensed by the company •Reports any incidents or complaints to the immediate supervisor and completes the appropriate paperwork to document the occurrence

Skills

• Special Events
• Ableton Live
• Store Management
• Marketing
• Retail
• Store Operations
• Fashion Shows
• Djing
• Trend Forecasting
• Fashion Planning
• Microsoft Word
• Microsoft Excel
• Fashion Marketing
• Fashion Event Djing
• Planogram Development
• Fashion Buying
• Sales Promotion
• Modeling
• Smartdraw
• Networking
• Social Media
• Customer Service
• Fashion
• Project Management
• Trend Analysis
• Brand Ambassadorship
• Fashion Styling
• Microsoft Access
• Personal Shopping
• Public Relations
• Retail Sales
• Marketing Communications
• Visual Merchandising
• Public Speaking
• Merchandising