Cecilia Ramirez
- Role
- Senior Lead Technical Trainer & Course Developer at Optimizely
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
About Cecilia Ramirez
I am a Customer Success Manager with a proven track record, recently achieving a 94%…
Experience
Senior Lead Technical Trainer & Course Developer
Oct 2013 — Present
An Optimizely (EPiServer) Certified Developer and Subject Matter Expert (SME)- Develops courses on Spire, B2B, B2C, CMS, Security, VM & Cloud Troubleshooting, Marketing Automation, Apps and Integrations, CMS Editing Experience, Application Insights and other Optimizely (Episerver) related products- Leads the delivery of all Optimizely (EPiServer) CMS, Commerce, FIND & Cloud (DXP) courses from fundamentals to advanced targeting Optimizely (EPiServer) Partner/Customer developers & end-users- Writes certification exam questions as an SME- Conducts Optimizely (Episerver) webinars- Delivers technical presentation/demo to partners & customers- Delivers developer program during main events of the company- Delivers both in-person and online/virtual classes- Setup classes using VMWare, Amazon EC2, Azure, Zoom, Teams, GoToMeeting, Visual Studio, SQL Server and IIS- Writes technical/developer scripts for eLearning production- Recommends potential topics for eLearning production- Participates in the review & QA of courseware & certification exams- Customizes course content as needed to tailor fit clients\' requirements- Documents after class findings/feedback to set standardization across all offerings- Quality assures course content as needed- Participates and contributes in courseware development projects- Supports/Mentors partners and customers with questions related to the platform- Coordinates courses with partners and customers- Coordinates, setup and administers certification exam to partners and customers onsite and remote- Reports to the Head of the Global Education Services Training Engagement Team.
Skills
- Management
- System Administration
- Hands-on Training
- Cms
- Sales Operations
- C#
- Web Services
- Project Coordination
- Programming
- Microsoft Sql Server
- Team Management
- Word
- Operating Systems
- Public Speaking
- Analysis
- Technical Support
- Employee Training
- Customer Relationship Management (Crm)
- Excel
- Project Planning
- Sales Support
- Project Management
- Html
- Customer Relations
- Xml
- Troubleshooting
- IT Management
- Access
- Teaching
- Team Building
- Microsoft Office
- Javascript
- Curriculum Design
- Networking
- E-Learning
- Visio
- Software Documentation
- Ms Project
- Sql Server
- Sharepoint
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