Cecilia Zhang
IT Service Insights & Analytics @Barclays
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WORK HISTORY
IT Service Insights & Analytics @Barclays
US
Own monthly Service Performance Reporting, highlighting service KPIs, incident trends, and root cause analysis for strategic decision-making.• Conduct Function Point Analysis to inform resource planning and process improvements across technology initiatives.• Lead Manual Efforts Optimization initiative, tracking automation opportunities and building integrated dashboards.
EDUCATION
Columbia University
Master of Science - MS, Applied Analytics
The University of Texas at Austin
International Academy, Accounting
ABOUT CECILIA ZHANG
At Barclays, our team enhances strategic decision-making through meticulous Service Performance Reporting and Function Point Analysis. My mastery of SQL and ServiceNow underpins these efforts, ensuring resource optimization and process improvements.With a Columbia University MS in Applied Analytics, I spearhead the Manual Efforts Optimization, translating automation opportunities into actionable insights through integrated dashboards, bolstering Barclays\' technology initiatives.
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