Cecilia Tout

About Cecilia Tout

At DJI Innovation Technology Co, Ltd, I focused on areas such as product development, marketing, and customer support. With 4 years of industry experience, I specialize in drone technology, aerial photography, and project management. During the Qatar World Cup, we showcased a magnificent opening ceremony to the world using drone aerial photography technology. I am passionate about advancing drone technology and dedicated to providing exceptional products and services to our customers. Through collaboration with various parties, I contributed to Tesla\'s research at the intersection of autonomous driving and drone technology.

Experience

1. Operations Manager

   DJI

   Jan 2021 — Present · Irvine, CA, US

   During my four years at DJI, my main responsibilities included:Managing daily operations to ensure the team operates efficiently towards established goals.Coordinating cross-department collaboration to drive project progress and optimize processes.Analyzing market trends and customer feedback to develop corresponding product improvement strategies.Overseeing team training and development to enhance employee skills and work efficiency.During this time, I successfully achieved the following accomplishments:Improved team productivity, reducing project delivery time by 20%.Led the implementation of a key project that increased customer satisfaction, with a 15% rise in customer return rates.Saved 10% in annual operational costs through optimized resource allocation.

Education

• The Hong Kong Polytechnic University

  Bachelor's degree