Cecilia Medrano

WORK HISTORY

EDUCATION

SKILLS

ABOUT CECILIA MEDRANO

Experienced Financial Professional with 13 years of successful banking experience. Highly knowledgeable in personal banking, compliance, and security policies, ensuring utmost client satisfaction and regulatory adherence. Recognized as a motivated leader who inspires and influences peers to excel. Possesses extensive expertise in banking products and financial regulations, empowering clients to make informed decisions for both personal and business needs.Key strengths include meticulous attention to detail, a team-first approach, customer focus, exceptional problem-solving skills, and self-driven initiative. Proficient in English and Spanish, with a solid foundation in MS Word, Excel, and Outlook. Registered notary in FL, holding a Pre-licensing MLO SAFE Diploma since September 2021.Highlights:• Earned recognition as the Top Banker in the district for outstanding performance in 2016.• Handpicked by the Market Leader to serve as the branch NPS champion, ensuring prompt resolution to service issues identified on surveys. Developed creative ideas to enhance customer satisfaction.• Selected as one of six bankers in the district to serve as a CEP/Home Equity Champion, contributing to the advancement of branch quality ranking status.• Appointed as a Capital One Certified Mentor in 2017, guiding and mentoring new Relationship Bankers to achieve success at their assigned branch.• Praised by leadership for exceptional teamwork and dedication to clients.• Actively volunteered in multiple community outreach events, educating customers on financial literacy.Let\'s connect and explore new opportunities!