Cecilia Guillen
VP Customer Operations at Moonware | Aviation Operations Executive | Transforming Ground Operations Through Technology, Scale & Performance
- Role
- Vice President Customer Operations at Moonware
- Location
- Redondo Beach, CA, US
- LinkedIn followers
- 500 followers
About Cecilia Guillen
I lead and transform complex aviation operations by aligning people, processes, and performance. Over 25+ years, I’ve led ground handling operations across multiple stations with full P&L accountability driving turnaround performance, improving margins, and stabilizing operations under pressure. My experience spans frontline execution through executive leadership, giving me a practical understanding of what actually works on the ground.What differentiates my approach is the ability to bridge operations, commercial strategy, finance and technology.At Moonware, I lead global customer operations, working directly with airlines and ground handlers to modernize how operations are run. By translating real operational challenges into product and system design, I help organizations move away from fragmented, manual processes toward integrated, data-driven performance models.I’ve consistently focused on:• Turning around underperforming operations and improving EBIT • Scaling operations across multiple locations while maintaining performance • Aligning frontline execution with strategic and financial outcomes • Driving adoption of technology that delivers measurable operational impact I am particularly interested in organizations that are ready to rethink legacy operating models and build more efficient, resilient, and scalable operations.If you\'re working on transforming aviation operations or solving complex operational challenges at scale, I’m always open to connecting.
Experience
Vice President Customer Operations
Jul 2025 — Present · Santa Monica, CA, US
Education
Pepperdine University
Bachelor of Science (B.S.), Business Administration and Management, General
2008 — 2011
Skills
- Forecasting
- Financial Reporting
- Problem Solving
- General Ledger
- Pricing
- Microsoft Office
- Department Budgeting
- Office Management
- Project Management
- Invoicing
- Key Account Management
- Financial Analysis
- New Business Development
- Modeling
- Cost Management
- Customer Service
- Fitness
- Contract Negotiation
- Leadership
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