Cecilia Galavotti
Head of Guide Management @City Wonders
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WORK HISTORY
Head of Guide Management @City Wonders
Ensure consistency in guide procedures (recruitment, training, compensation, performance, etc.) across destinations; Supervise Performance Management of Guide Managers across destinations; Oversee Hiring/Training New Guides/TLs and implement consistent training plans/content across Rome, London, Barcelona, Paris; Supervise Local Guides Kick-off, Mid-season, end of season meetings; Design training workshops catered to existing guides to increase performance to 5 star rating & to newly hired local guides; Create and implement Quality Action Plans for products below goal related to Guides Performance; Build teamwork spirit among GMs, ensure best practices are shared by Guide Management team; Be open and proactive in effective communication with different stakeholders during meetings with other teams ensuring products are delivered to and above quality standard
EDUCATION
"Gioacchino Rossini" Conservatory, Pesaro
Master's Degree, MA in Transverse Flute, 10/10
“Yunnan Normal University”, Kunming, Yunnan, China
Cinese Mandarino
Ca' Foscari University of Venice
BA, Chinese Studies, 108/110
Sapienza Università di Roma
Master's Degree, Business and Management dell'Industria Turistica e Alberghiera
“Global Village Language School”, Beijing
Completamento di un semestre intensivo di studi di Lingua, Chinese Language and Literature
Universiteit Leiden
Laurea Specialistica, Asian Studies/Civilization, 8/10
"Giovanni Perticari" High School
High School, Ancient/Classical Greek Language and Literature, 98/100
ABOUT CECILIA GALAVOTTI
About Me: Passionate about HR in the travel industry and dedicated to delivering unforgettable experiences for explorers through tour leaders management, I am a seasoned travel expert with extensive experience living in Europe and Asia. With fluency in multiple languages and a strong background in customer service, I thrive in assisting individuals and groups in their journeys through tour leader and tour guides performance management, ensuring every aspect of their travel is seamless and extraordinary. In addition, I have a keen eye for operational efficiency and am committed to driving growth and maximizing the potential of both individuals and organizations. Cross-Cultural Communication: My expertise extends beyond mere translation, as I am well-versed in the intricacies of cross-cultural communication. I am proficient in English, Italian, Spanish, and Mandarin, enabling me to cater to a wide range of clients and ensure their needs are met with precision and cultural sensitivity. I specialize in translations around Environment and Industrial Ecology, Immigration and Refugee Policies, Contracts and Legal, Tourism and Human Resources and, Marketing and Business Management. In addition, I facilitate smooth communication and build strong relationships between stakeholders, fostering trust and enabling successful collaborations across borders. Results-Oriented Leadership: Driven by a results-oriented mindset, as a manager I consistently seek opportunities to improve performance, optimize resources, and exceed targets. I possess a strategic perspective, leveraging data-driven insights and market trends to make informed decisions and drive business growth. I thrive in fast-paced environments, adapt quickly to change, and motivate teams to embrace innovation and continuous improvement.
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