Cecilia Boyadjian

Fraud Investigator @Flexiti

Toronto, ON, CA

Monitor and analyze various information provided through detection systems, tools, reports, or manually to evaluate, investigate and determine required actions.• Review high risk, real time applications and transactions for potential fraud risk. Takeappropriate action based on the review, allowing legitimate transactions to proceedand declining fraudulent transactions.• Analyze information to identify commonalities and relationships among fraud cases.Escalate concerns related to emerging or ongoing fraud attacks.• Thoroughly completes assigned work to minimize fraud losses.• Respond to cardholder requests for information pertaining to the status of theirdispute/fraud claim as it progresses through the case lifecycle.• Effectively analyze and process Fraud/dispute cases while ensuring all internal servicelevels, policies and procedures are met.• Support the collection of evidence and information to be used for multiple purposesincluding incident reports/filings, loss prevention, litigation and criminal prosecution,management information and statistics, and process improvements.• Document actions and information found throughout the investigation to developand maintain account/case files.

York University

Cybersecurity | Information Security Risk Management & Governance | Identity Protection