Cecilia Garcia

Systems Support Analysf Ii @Wilson Elser

Montrose, NY, US

EMAILS

c••••••••@wilsonelser.com

MOBILE NUMBERS

+16•••••••26

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WORK HISTORY

Sep 2022 — Present

Systems Support Analysf Ii @Wilson Elser

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EDUCATION

N/A

Microsoft learning

Microsoft 365 Enterprise Administrator

2020

RITx

Certificate, Computer Forensics

2017

NYS Metrix Learning (online)

System Center Configuration Manager 2012 , MS Office 365

N/A

Learning tree international

Microsoft Sharepoint

N/A

Learning Tree international

Azure fundamentals

1991 — 1996

Pace University

Bachelor of Applied Science (B.A.Sc.), Information Science/Studies

1989 — 1991

Iona University

Associate of Arts and Sciences (A.A.S.), Data Processing

N/A

The Learning Tree International

ITIL 4 Foundations

SKILLS

BiotechnologyTechnical SupportLandesk Service DeskDistribution PackagesOperating SystemsActive DirectorySystem Center Configuration Manager (Sccm)Software Configuration ManagementProject ManagementVpnTroubleshootingPrinter SupportPharmaceutical IndustrySopMicrosoft ExcelDhcpMs Office 365Enterprise SoftwareTechnical DocumentationHardware ImagingService Desk 2016VisioVirtual Private Network (Vpn)Group PolicyData AnalysisMicrosoft OfficeWindowsLandesk Management Suite 9.6 Sp2Cross-Functional Team Leadership

ABOUT CECILIA GARCIA

Experienced IT Professional possess a strong background in user administration, troubleshooting and remote network services on various hardware and software platforms, programming languages, Help Desk procedures, training, Security, documentation and establishing backup strategies. Ability to partner successfully with internal and external clients and vendors.

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