Cynthia O.
Senior Technical Writer | Information Security | SOP Development
- Role
- Technical Writer at DataBank
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Cynthia O.
SUMMARY OF QUALIFICATIONS Extensive experience providing technical writing, content strategy and development, technology research, user experience design, development of standard operating procedures, training development, project management, and business transformation for numerous Fortune 500 organizations including Verizon and Cisco Experience working on software implementations using the Agile methodology Extensive background in applying the software development lifecycle (SDLC) to software implementations Extensive background in developing standard operating procedures Experience utilizing the IT governance structure for managing risk, including (1) IT governance & control,(2) risk & compliance, and (3) internal audits Extensive background in writing IT content related to Cybersecurity Governance, Enterprise Risk, Infrastructure Automation, ERP, NIST, ISO 27001, ISO 27002, Internet-of-Things (IoT), On-Premises & Cloud Networking, CRM systems, Disaster Recovery, Software as a Service (SaaS), Big Data, Data Governance, AWS, Azure, Smart Communities, Identity Access Management, QMS, and Cloud Operations, ISO 9001, 508 Compliance, Wi-Fi, LAN, Network Transformation, Linux, Google Suite, Chat GPT Certified Quality Improvement Associate through the American Society for Quality Certified Procedure Writer through Procedure Solutions Management, LLC Ability to effectively communicate with all levels of an organization, including C-suite Strong project management, problem-solving, technology research, and task management skills Wide-ranging background in using the following tools, systems, and methods: advanced use of Microsoft Office Suite 365, Microsoft Dynamics 365, Camtasia, MadCap Flare, Captivate, Photoshop, SharePoint, InDesign, Adobe Acrobat, Asana, ServiceNow, HTML, InVision, Confluence, JIRA, CSS, GitHub, Zendesk, Git, Markdown, SEO, and Basecamp
Experience
Technical Writer
Sep 2024 — Present · Dallas, TX, US
Education
Texas A&M University-Corpus Christi
Bachelor's Degree
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