Cecelia Williams
- Role
- Information Technology Help Desk Analyst at Moffitt Cancer Center
- Location
- Davenport, FL, US
- LinkedIn followers
- 500 followers
About Cecelia Williams
Experienced IT Systems Administrator interested in open full-time remote positions in the…
Experience
Information Technology Help Desk Analyst
Jan 2021 — Present
Resolves client technical issues via phone call, remote session, or Zoom screen share\\\\nUtilizes active listening skills to gather information and work towards a resolution for the client\\\\nProvides detailed descriptions of the issues and the steps taken to resolve the issue\\\\nDeveloped a set of common documentation scripts used to make documenting issues quickly\\\\nUses the resolution process as an opportunity to teach clients how they can avoid future issues\\\\nFollows critical technical issues to ensure they receive the proper escalations and follow through\\\\nProvides exceptional customer service while working in a fast-paced environment\\\\nAssisted in creating knowledge base articles for resolutions of technical issues on ServiceNow\\\\nCreates detailed dashboards to provide live ticket data in ServiceNow\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n
Skills
- Microsoft Office
- Python
- Word Processing
- Microsoft Word
- C++
- Adobe Photoshop
- Java
- Microsoft Powerpoint
- Html5
- Adobe Indesign
- Customer Service
- Cascading Style Sheets (Css)
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.