Cecelia Abshire Frelich
Vendor Operations Manager, Uber Freight
- Role
- Vendor Operations Manager at Uber Freight
- Location
- Denver, CO, US
- LinkedIn followers
- 500 followers
About Cecelia Abshire Frelich
I’m an experienced program manager in support operations with a focus on driving strategic and data-driven improvements to the customer experience. By using customer insights, I design and lead cross-functional initiatives focused on reducing friction for our customers and implementing changes to increase satisfaction and engagement. As a collaborative leader who is able to influence stakeholders toward a shared goal, I enjoy working on high impact and meaningful projects. I believe many of the projects I lead, contribute to, and engage with my customer support teams to complete, truly simplify the movement of goods to help communities thrive.
Experience
Vendor Operations Manager
Sep 2024 — Present
Foster Global Vendor Relationships: Build and maintain strong partnerships with international vendors, ensuring alignment with Uber Freight’s strategic objectives and operational goals.Monitor and Enhance Performance: Define, track, and analyze vendor performance metrics (KPIs/SLAs) to identify areas for improvement and implement actionable strategies for optimization.Drive Process Optimization: Collaborate with vendors to streamline workflows, reduce inefficiencies, and enhance service delivery across multiple touchpoints.Lead Strategic Initiatives: Partner with cross-functional teams to design and execute scalable solutions that support business growth and operational efficiency.Ensure Compliance and Mitigate Risks: Oversee vendor adherence to regulatory and company standards while proactively addressing operational risks and implementing contingency plans.Collaborate Across Teams: Act as a liaison between internal stakeholders and vendors, facilitating clear communication and driving alignment on objectives.Manage Vendor Transitions: I lead vendor onboarding and offboarding processes, ensuring smooth transitions and minimal disruptions to business operations.Support Global Operations: Engage with vendor partners worldwide to address regional challenges and leverage local insights to enhance global service delivery.
Education
University of Missouri-Saint Louis
Master of Education, Adult and Higher Education
2014 — 2016
Marian University of Fond du Lac
Bachelor of Science, Psychology and History
2010 — 2014
Skills
- Public Relations
- Social Networking
- Editing
- Microsoft Word
- Volunteer Management
- Microsoft Excel
- Leadership
- Teaching
- Time Management
- Customer Service
- Event Planning
- Event Management
- Leadership Development
- Teamwork
- Nonprofits
- Blogging
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