Cece Munoz
-Owner of Wisco Blooms llc & Foam Party Fun
- Role
- Senior Customer Care Representative at Kerry
- Location
- Janesville, WI, US
- LinkedIn followers
- 500 followers
Experience
Senior Customer Care Representative
Mar 2018 — Present · Beloit, WI, US
Problem-solver with excellent communication skills and a strong ability to build relationships with customers.Key Responsibilities: • Provide high-level customer service by handling inquiries, complaints, and escalations professionally and efficiently. • Serve as a mentor and resource for junior customer care representatives, providing guidance and training as needed. • Resolve complex customer issues by investigating problems, identifying solutions, and ensuring customer satisfaction. • Collaborate with other departments to ensure a seamless customer experience. • Identify opportunities to improve processes and enhance customer satisfaction. • Stay up to date with company products, services, and policies to provide accurate information to customers. • Assist in developing training materials and best practices for the customer care team.
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