Ricky Cecconi

About Ricky Cecconi

With over 8 years in management roles and extensive experience in customer service, sales, and team development, I currently serve as a Customer Experience Manager at Enterprise Mobility. In this role, I focus on optimizing interactions between sales teams and customers to drive loyalty, improve close percentages, drive profits, and secure repeat business. My responsibilities include overseeing customer touchpoints, addressing escalated issues, and implementing a comprehensive sales management plan to achieve significant growth. My career is rooted in a commitment to building high-performing teams and delivering exceptional customer experiences. I am passionate about employee development and have demonstrated success in recruiting, training, and engaging sales teams to meet individual and organizational goals. By leveraging teamwork and marketing research expertise, I strive to empower my team to achieve sustained success in a dynamic business environment.

Experience

1. Facility Solutions Manager

   City Wide Facility Solutions - Columbus

   Apr 2026 — Present · Columbus, OH, US

   Essential FunctionsOversee client retention and service expansion by negotiating agreements, addressing concerns, ensuring satisfaction through follow-ups and quality control. Manage contractor performance, compliance, and agreements; enforce service standards and replace contractors as needed. Supervise Night Managers, coordinate staffing, and ensure execution of service strategies and client needs. Manage inspections, supply procurement, and CRM data entry; maintain accurate documentation (e.g, Exhibit A\'s, SDS sheets). Conduct inspections, review client feedback, and implement corrective actions with teams to ensure consistent service quality. Assist with invoice collection, contractor payments, and maintain up-to-date client documentation and schedules

Education

• Coastal Carolina University

  Bachelor of Business Administration, Marketing

  2007 — 2010

• University of Toledo

  Entrepreneurship, Pre-Law Studies

  2004 — 2006

Skills

• Market Research
• Microsoft Word
• Consumer Relations
• Online Advertising
• B2b
• Direct Marketing
• Cross-Functional Team Leadership
• Marketing Strategy
• Public Relations
• Media Relations
• Media Planning
• Time Management
• Project Management
• Sales Management
• Recruiting
• Digital Media
• Sales
• Digital Marketing
• Email Marketing
• Marketing
• Social Media
• Marketing Research
• Digital Strategy
• Customer Satisfaction
• New Business Development
• Newspapers
• Marketing Communications
• Facebook
• Advertising Sales
• Corporate Communications
• Leadership
• Advertising
• Forecasting
• Cold Calling
• Online Marketing
• Strategic Planning
• Strategy
• Customer Service
• Lead Generation
• Team Building