Jorge Ceballos
IT Team Lead @Rutgers University Newark
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WORK HISTORY
IT Team Lead @Rutgers University Newark
Newark, NJ, US
Promoted to lead IT support operations, overseeing a team responsible for maintaining campus technology infrastructure and supporting faculty, staff, and administrative leadership.• Lead and mentor IT assistants in resolving hardware, software, and network-related issues• Serve as escalation point for complex technical incidents and service requests• Coordinate ticket prioritization and workload distribution to improve response times• Support enterprise systems including Zoom, Outlook, and Microsoft 365• Troubleshoot network connectivity, user account permissions, and endpoint device configuration• Communicate directly with faculty and department leadership to resolve high-impact issues• Contribute to improving documentation and internal troubleshooting workflows
EDUCATION
Middlesex County Vocational Academy Math Science &Engineering Technologies
Computer and Electrical Engineering
Rutgers University–Newark
Bachelor's degree, Computer Science
ABOUT JORGE CEBALLOS
Aspiring Software Engineer focused on the intersection of Scalable Systems and AI.I\'m a CS & DS student at Rutgers University–Newark, with the long-term goal of becoming an AI Engineer. My interests include cloud technologies, scalable architectures, and applying ML/AI to real-world challenges.Action & Experience:Strengthening AI/ML fundamentals through CodePath\'s AI110: Foundations of AI Engineering.Active member of the tech community as a ColorStack National Member.Current IT Consultant at Rutgers, where I support university-wide systems and develop core technical/communication skills.Always eager to learn, build, and connect with professionals in software engineering, data science, and artificial intelligence.
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