Ceara Larkin
Reputation Management Analyst @HEI Hotels & Resorts
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WORK HISTORY
Reputation Management Analyst @HEI Hotels & Resorts
Proactively managed the online reputation of 45 hotels ensuring guest feedback was effectively and efficiently addressed -Consistently monitored review channels, crafting empathetic and personalized responses to enhance the guest experience and resolve customer service issues -Provided hotel leadership with regular and in-depth performance analysis, identifying areas of opportunity and advising on strategies to achieve reputation goals and brand standards -Conducted comprehensive audits of underperforming hotels, identifying operational issues and service gaps
EDUCATION
University of Massachusetts at Amherst - Isenberg School of Management
Bachelor of Science
ABOUT CEARA LARKIN
Highly motivated hospitality professional with a diverse background in reputation management, customer service, and event coordination. Passionate about delivering exceptional experiences for both guests and clients. I thrive in environments where I can use my analytical skills, attention to detail, and strong communication abilities to support business goals and elevate customer experiences.
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