Ceaira Ellis
Leasing Specialist @ Invitation Homes
- Role
- Leasing Specialist at Invitation Homes
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About Ceaira Ellis
Results-driven CX and Operations leader with 10+ years of experience optimizing customer…
Experience
Leasing Specialist
Dec 2023 — Present · Dunwoody, GA, US
Leasing SpecialistInvitation Homes – Dunwoody, GA | December 2023 – Present- Handled high-volume inbound calls, delivering high-quality customer service in a fast-paced environment- Applied critical thinking and active listening to assess and respond to caller needs;accurately documented interactions in the case management system- Communicated leasing policies and procedures to prospective tenants and applicants- Served as escalation point for complex inquiries and issue resolution- Maintained up-to-date knowledge of property inventory, pricing, lease expirations, andmarket trends- Provided regular feedback to management on customer sentiment, property conditions,and process improvement opportunities- Led portfolio management efforts with over 90% lease renewal success rate- Awarded the 2024 Needle Pusher Award for excellence in resident retention- Contributed to AI training initiatives by providing data inputs and insights for model learning via Salesforce (SaaS)- Manage portfolio and clients/applicant\'s via CRM platform (Salesforce)-Worked in both a fully remote and hybrid environment.
Education
Georgia State University Perimeter College
Early Childhood Education and Teaching
Georgia State University Perimeter College
Associate of Science (A.S.), Early Childhood Education and Teaching
2007 — 2010
Georgia Real Estate Commission
Certification, Real Estate
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