Chris Dugan
GTM & RevOps Strategist | Account Development Leadership | Scaling Teams, Processes, and Pipeline Growth Using Data & AI
- Role
- Manager, Account Development - Us Enterprise at Teleport
- Location
- Cleveland, OH, US
- LinkedIn followers
- 500 followers
About Chris Dugan
I help organizations scale revenue by building high-performing sales development teams and designing the systems that support them. My career has been shaped by a mix of sales leadership, operations expertise, and people development — bringing together process, technology, and coaching to create predictable, sustainable growth.I’ve led SDR/ADR functions at both startups and scaleups, launching outbound programs from scratch, refining GTM strategies, and implementing RevOps practices that eliminate friction and boost efficiency. Along the way, I’ve used a diverse range of tools to optimize everything from pipeline visibility to rep performance — always with the goal of freeing salespeople to focus on meaningful conversations and impact.More recently, I’ve been exploring how AI can enhance the go-to-market motion — not as a replacement for sales talent, but as a way to personalize outreach, accelerate workflows, and give teams a competitive edge.At my core, I’m passionate about developing people. Coaching reps into confident, capable professionals — and helping them grow into future leaders — is as important to me as hitting revenue targets.If you’re scaling SDR effectiveness, rethinking your GTM playbook, or experimenting with AI in sales, I’d love to connect.
Experience
Manager, Account Development - Us Enterprise
Jul 2024 — Present · US
In Year One- Improved Connect-to-Meeting rate 2.4x to 21% YoY, driving stronger top-of-funnel outcomes- Created 409 new opportunities, including 115 active pipeline opportunities worth $14.6M — a 59% YoY increase in pipeline value- Elevated outbound performance: 92% YoY increase in outbound pipeline value, now making up 35% of total pipeline mix- Continually evaluating and building AI tools and workflows to accelerate rep productivity and outreach personalization; including a custom GPT Co-pilot and Mock Cold Call agent
Education
University of Illinois Urbana-Champaign
Master of Business Administration - MBA
2020 — 2023
Ashland University
Bachelor's Degree, Political Science and Government, Philosophy
2015 — 2015
Malone University
Transferred, Political Science and Government/Philosophy
2012 — 2014
Skills
- Free Thinking
- Social Media
- Nonprofits
- Build Strong Relationships
- Microsoft Word
- Social Skills
- Reading
- Public Speaking
- Outcome Focused
- Leadership
- Computer Proficiency
- Telecommunications
- Entj
- Teamwork
- Sales Process
- Politics
- Youth Ministry
- Direct Sales
- Business-to-Business (B2b)
- Entrepreneurship
- Debate
- Microsoft Office
- Sales
- Business Development
- Event Management
- Political Science
- Public Relations
- Social Networking
- Strategic Planning
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