Charles Smith
Senior Go to Market Practitioner | Sales Strategy | Product and Program Management | Process Improvement | B2B and B2C Customer Experience | Corporate Strategy
- Role
- Isv Business Operations Manager at Sage
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About Charles Smith
Seasoned executive with over 20-years of experience in strategy, GTM, sales effectiveness, product, and program management. • GTM Practitioner: GTM experience developing strategies to drive revenue growth and expand market share. • Influential Leader: Servant leader adept at managing cross-functional teams to success and delivering value to clients. • Analytical Orientation: Data driven leader adept at analyzing large data sets and delivering insights / recommendations. • Digitally Native Experience: Strong digital problem-solving orientation. Ability to translate business requirements into digital marketing solutions with supporting KPI reporting. • Industry Experience: Extensive project and industry experience in technology, healthcare, and private equity.Technologies• Sales Operations Tools: Salesforce.com (SFDC) including Sales Cloud, Partner Relation Management, Experience Cloud, Service Cloud, Varicent, Outreach.io, Gong, Captivate IQ, Rattle.• Web Analytics & Customer Feedback Analysis: Foresee, Google Analytics, Adobe Analytics, SurveyMonkey.• Data Analysis and Visualization: SQL, Tableau, Power BI, Excel, MS Access, Qlik, Dear Lucy.• Agile and Project Management Tools: Jira, Confluence, Smartsheets.
Experience
Isv Business Operations Manager
Jun 2025 — Present · Atlanta, GA, US
Education
Georgia State University
Post-Baccalaureate Study in Accounting
Emory University - Goizueta Business School
MBA, Finance
University of Georgia - Terry College of Business
BBA, Double major in International Business (Marketing) and Management Information Systems (MIS)
Universität Innsbruck
Study abroad program through University of New Orleans
Skills
- Product Development
- Analysis
- Pmo
- Leadership
- Business Modeling
- Agile Methodologies
- Program Management
- Hipaa
- Finance
- Management Consulting
- Business Process
- Business Process Re-Engineering
- Business Intelligence
- Healthcare Information Technology
- Strategic Thinking
- Competitive Analysis
- Process Improvement
- Requirements Analysis
- Healthcare
- Business Analysis
- Project Management
- Software Development
- Scrum
- Business Process Improvement
- Business Requirements
- Data Analysis
- Vendor Management
- Databases
- Business Case
- Financial Modeling
- Product Management
- Requirements Gathering
- Consulting
- Cross-Functional Team Leadership
- Healthcare Consulting
- Integration
- Competitive Intelligence
- Project Portfolio Management
- Analytics
- Business Strategy
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