Washid Ali

About Washid Ali

Senior strategic and transformation leader with 25+ years of experience across global technology, e-commerce, and government/defence sectors, driving large-scale programs in customer experience, AI/ML-enabled transformation, operations, and governance.Currently a Senior Program Manager at Amazon, leading global initiatives across 10 marketplaces, delivering $150M+ in annual savings, reducing returns by up to 20%, improving CX metrics by 30%, and preventing multi-million-dollar losses through predictive analytics and ML-driven governance. Partner closely with Product, Tech, and Science leaders to define roadmaps, scale platforms, and ensure disciplined execution.Previously served over two decades in the Indian Navy, retiring as Joint Director, where I led enterprise reforms impacting personnel, governed $1.2B+ annual disbursements, directed $300M+ operations and logistics programs, and built high-performing teams of up to 250 personnel in zero-failure environments.IIM Ahmedabad | IIM Calcutta | IIT Delhi | PMP | CSCP | Lean Six Sigma Black BeltCORE SKILLSProgram and Portfolio Management: End-to-end delivery, roadmap planning, governance, risk & escalation management, Agile and WaterfallTransformation & Strategy: Enterprise transformation, operating model design, policy & process re-engineeringCustomer Experience and Analytics: Voice of Customer (VoC), defect reduction, KPI ownership, dashboardingAI / ML and Automation: GenAI enablement, predictive analytics, ML-driven decision systemsOperations and Supply Chain: Lean Six Sigma (LSSBB), procurement lifecycle, vendor/OEM governance, inventory optimizationStakeholder Leadership: Executive communication, cross-functional alignment, global stakeholder engagementTECHNICAL SKILLS - Python, Data Analytics, AI/ML enablement, Tableau, Power BI, Advanced ExcelFeel free to connect with me on LinkedIn or reach out directly at w••••••••@gmail.com

Experience

1. Senior Program Manager

   Amazon

   Sep 2024 — Present · Bengaluru, IN

   Amazon — Senior Program Manager, Customer Experience, Transformation and Automation• Led global end-to-end programs across 10 marketplaces, delivering $150M annual savings through AI/ML driven upstream defect elimination.• Designed catalog transformation for high-return SKUs, improving attribute completeness to 90%, reducing returns by 20%, and generating $12M savings through ML model.• Implemented AI-driven end-of-life SKU governance, eliminating high-return SKUs, improving customer experience and saving $15M.• Built ML-based detection systems for catalog–shipment mismatches, improving accuracy by 40% and preventing $7M losses.• Launched VoC-driven vendor quality programs, improving customer satisfaction by 30% and reducing defect-driven returns ($8M savings).• Partnered with Product & Tech to define roadmap, prioritize features, and scale ML tools globally; reduced Andon inflow by 10%($8M savings).• Owned delivery governance, KPIs, risk management, and executive stakeholder communication ensuring first-time-right execution.

Education

• MIT School of Distance Education

  Executive PGDM (Operations Management)

• Indian Institute of Management Ahmedabad

  Business Management

• Indian Institute of Technology, Delhi

  Applied Data Science and Artificial Intelligence

• Jamia Millia Islamia

  Master's degree, Human Resource Management

• Indian Institute of Materials Management, Mumbai

  MBA

• Indian Institute of Management, Calcutta

  Senior Management Program

• Indian Institute of Materials Management, Mumbai

  Graduation Diploma in Material Management (GDMM), Logistics, Materials, and Supply Chain Management

• Indian Navy

  Logistics Officers Specialisation Course