Clay de Souza

Role
Guest Relations Ambassador Specialist at Hilton
Location
Raleigh-Durham-Chapel Hill, NC, US
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Clay de Souza

As a political consultant and professional I act as a public relations specialist, sales…

Experience

  1. Guest Relations Ambassador Specialist

    Hilton

    Jul 2014 — Present · Raleigh-Durham, NC, US

    Responsible for handling and overseeing guest issues throughout the Hampton Inn & Suites property in Burlington, NC as well as the Double Tree property in Cary, NC contributing to the development of guest relations loyalty programs and communications aimed at increasing guest satisfaction on location, in addition to managing the hotel property\'s TripAdvisor page ensuring guests to write reviews, responding genuinely working with SaaS. I also work with the Director of Sales and Marketing with reporting and CRM. Assist with other hotel property front office operations across the Hilton-franchised portfolio including Hampton Inn & Suites Burlington, NC; Double Tree Cary, NC; Homewood Suites Cary-Crossroads BLVD; Hilton Garden Inn Cary, NC Tru By Hilton Burlington, NC & RDU Airport.

Education

  • Guilford College

    Bachelor of Arts (B.A.), Political Science and Government/Sociology

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Clay de Souza — Guest Relations Ambassador Specialist at Hilton in Raleigh-Durham-Chapel Hill, NC, US | Unifers