Clay de Souza
- Role
- Guest Relations Ambassador Specialist at Hilton
- Location
- Raleigh-Durham-Chapel Hill, NC, US
- LinkedIn followers
- 500 followers
About Clay de Souza
As a political consultant and professional I act as a public relations specialist, sales…
Experience
Guest Relations Ambassador Specialist
Jul 2014 — Present · Raleigh-Durham, NC, US
Responsible for handling and overseeing guest issues throughout the Hampton Inn & Suites property in Burlington, NC as well as the Double Tree property in Cary, NC contributing to the development of guest relations loyalty programs and communications aimed at increasing guest satisfaction on location, in addition to managing the hotel property\'s TripAdvisor page ensuring guests to write reviews, responding genuinely working with SaaS. I also work with the Director of Sales and Marketing with reporting and CRM. Assist with other hotel property front office operations across the Hilton-franchised portfolio including Hampton Inn & Suites Burlington, NC; Double Tree Cary, NC; Homewood Suites Cary-Crossroads BLVD; Hilton Garden Inn Cary, NC Tru By Hilton Burlington, NC & RDU Airport.
Education
Guilford College
Bachelor of Arts (B.A.), Political Science and Government/Sociology
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