Christine Spadaro Defilippo

About Christine Spadaro Defilippo

I consider myself a culturalist, always striving to understand the facets of an organization which make it hum and ensuring that the thoughts and perspectives of individuals are incorporated into the inevitable change that will be introduced to the system. In my 30 year career, I have had the opportunity to span numerous roles in the retail and financial services industries. My various positions have helped me demonstrate the ability to design and deliver significant, sustainable change management and process improvement efforts in multiple disciplines. I am a relationship focused collaborator who loves to work with and across teams to accomplish objectives aligned to a vision. I believe that vision led outcomes create an environment where teams can clearly see the impact that they are making on the organization. Coaching others is how I fill my bucket. The opportunity to help others self realize their super powers and leverage those insights to dream their dreams is amazing. My areas of expertise include: • Cultural Transformation • Customer Experience Management • Call Center Leadership • Project and Process Management • Retail Management • Leadership Development

Experience

1. Chief of Staff and Strategic Delivery, Contact Center Operations

   Capital One

   Jan 2018 — Present · Richmond, VA, US

   As a member of our executive leadership team, reporting to our Senior Vice President, I help guide our strategic plan development and process. I serve as an executive coach to the entire leadership team, manage key relationships for the organization and am a lead for implementation of strategic programs. I have built and executed the strategy for our portfolio, project delivery and change management functions.

Education

• Carnegie Mellon University

  B.S., Industrial Management

• University of Virginia Darden School of Business

  Executive Education

  2010 — 2011