Chris C.

About Chris C.

Experienced IT and Operations leader with a proven track record of driving technology strategy, operational excellence, and organizational transformation across industries including technology, finance, retail, biotech, communications, construction, cloud services, and chemical distribution. I bring a servant leadership philosophy that emphasizes empowering people, building high-performing teams, and aligning IT initiatives with business goals to deliver measurable results.Throughout my career, I’ve led enterprise-wide improvements that enhanced service delivery, accelerated incident response, and optimized costs—balancing innovation with operational efficiency. Recognized as a trusted advisor and strategic partner, I excel at bridging the gap between technical and business teams to create scalable, cost-effective solutions.Core Strengths- IT Strategy & Governance- Digital Transformation & Cloud Enablement- ITIL & IT Service Management (Incident, Problem, Change)- Enterprise Process Redesign & Continuous Improvement- Building & Developing High-Performance Teams- Program & Portfolio Management- Data-Driven Decision Making- Enhancing the IT Customer ExperienceI am passionate about leveraging technology to not only solve problems but to create competitive advantage, drive growth, and deliver long-term value for the business.

Experience

1. Head of IT IT Manager

   Kanto Corporation

   Nov 2021 — Present · Portland, OR, US

   Senior technology leader responsible for enterprise IT strategy, cybersecurity governance, and end-to-end IT operations, serving as the top technology authority in a growing organization.Scope of Responsibility- Own enterprise IT strategy, roadmap, and technology investment planning aligned to business objectives- Lead digital transformation, infrastructure modernization, cloud, and SaaS platforms- Serve as executive owner for cybersecurity, information security governance, and technology risk- Manage IT budgets, forecasting, vendor strategy, and contract negotiations- Oversee IT operations and service delivery, including availability, performance, DR, and ITIL processes- Direct security risk management, incident response, audits, cyber insurance, and customer security due diligence- Establish and enforce technology and security policies, standards, and controls- Lead, mentor, and scale internal teams and managed service providersBusiness Outcomes- Technology aligned to business growth, efficiency, and resilience- Reduced operational and cybersecurity risk- Clear executive accountability for IT and security strategy

Education

• Western Governors University

  Bachelor of Science, Business IT Management

• Western Governors University

  Master of Business Administration - MBA, Business - IT Management

• Western Governors University

  Master of Science - MS, Cybersecurity and Information Assurance

  2025

Skills

• Salesforce.com
• Virtualization
• Workforce Management
• Incident Management
• IT Service Management
• Change Management
• Solution Design
• Customer Service
• Strategy
• IT Outsourcing
• Program Management
• IT Operations
• IT Strategy
• Management
• Service Delivery
• Service-Now.com
• Technical Support
• Business Analysis
• IT Operations Management
• Team Management
• Microsoft Sql Server
• Cross-Functional Team Leadership
• Customer Relations
• Remedy Ticketing System
• Outsourcing
• Troubleshooting
• IT Management
• Budgets
• Ad Hoc Reporting
• Leadership
• Service Transition
• Business Process Improvement
• Service Management
• Infrastructure
• Vendor Management
• Kpi Reports
• Managed Services
• Sox Compliance
• Process Improvement
• Resource Management