Linda Harden
President and Publisher @Contact Center Pipeline
Boca Raton, FL, US
EMAILS
l••••••@contactcenterpipeline.com
MOBILE NUMBERS
+14•••••••51
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WORK HISTORY
Nov 2008 — Present
President and Publisher @Contact Center Pipeline
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President of Pipeline Publishing Group, a boutique publisher of Customer Service / Contact Center industry books, magazines, and web content. We are the publisher of Contact Center Pipeline, an industry magazine focused on the specific needs and challenges of the contact center industry - issue #1 was published in March of 2009. For more information, visit 2008
SKILLS
Product ManagementLeadership DevelopmentTelecommunicationsPerformance ManagementCrmBusiness DevelopmentCall CentersWorkforce ManagementProcess ImprovementStrategic PartnershipsB2bOutsourcingStrategyAccount ManagementChange ManagementCustomer RetentionCross-Functional Team LeadershipMarketing StrategyPublishingCustomer ServiceBusiness Process ImprovementForecastingLead GenerationVendor ManagementConsultingSaasManagementTeam BuildingIvrSales ProcessProgram ManagementLeadershipInbound MarketingCustomer ExperienceContact CentersContract NegotiationStart-UpsP&L ManagementTeam LeadershipEmail Marketing
ABOUT LINDA HARDEN
Publisher of Contact Center Pipeline
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