Roy Wu

About Roy Wu

Anchored at The Coca-Cola Company as an Account Coordinator, I thrive on strengthening customer relationships. My role encompasses being the pivotal contact for major restaurant chains, expertly managing a diverse portfolio across various food service channels. It’s a dynamic position where my education in Public Health and competencies in customer service blend to support our customers\' needs.My leadership program participation at Coca-Cola has honed my strategic thinking and operational efficiency, fostering an increased satisfaction rate among our clientele. Collaborating closely with national sales executives, our team ensures timely project coordination and robust networking, paving the way for sustained success and growth within the vibrant foodservice sector.

Experience

1. Account Coordinator

   The Coca-Cola Company

   Aug 2021 — Present · Atlanta, GA, US

   Act as main liaison role for customers, alongside the nationwide Coca-Cola service network, and national sales executives with their respective portfolios by offering sales and operational guidance for some of our customer\'s most favored restaurant chains.•Manage a diverse portfolio of 6 food service and on-premises chain customers across a variety of channels – QSR, FSR, Fast Casual.•Oversee the coordination of projects between the national service provider network of Coca-Cola and both franchise and corporate outlets. Ensuring customers and stakeholders are all satisfied with the timing of the work.•Efficiently manage customer inquiries, business partner concerns, and internal associate issues, ensuring prompt resolution through the utilization of information systems like AS400, SAP, SAP IC, JD Edwards, and Salesforce to accelerate service delivery, installations, and orders.•Develop and preserve relationships with critical stakeholders and cross-functional project teams by aligning towards mutual objectives and performance targets, thereby enhancing customer service and installation processes.•Manage the acquisition and transportation of critical assets such as beverage equipment, parts, and point-of-sale materials, and facilitate asset returns, utilizing Coca-Cola\'s information systems and supplier connections to ensure timely completion of customer projects or installations.•Leverage written and verbal communication skills in conjunction with Coca-Cola\'s information systems to disseminate data to customers, business partners, and company associates, as well as articulate requirements for products or services.

Education

• Georgia State University

  Bachelor's degree

  2015 — 2021